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Privacy Policy

Ministry work requires trust, and trust requires transparency. We're committed to protecting your data with the same dedication we bring to building your digital presence. Here's our promise to you, spelled out clearly.

1. Introduction

Church Web Studio (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our website visitors and clients. This privacy policy explains how we collect, process, store, and protect personal data in compliance with applicable data protection laws. By using our services, you agree to the terms of this policy.

2. Data Collection and Processing

2.1 Personal Data

We may collect and process the following personal data when you use our services:

  • Name and ministry/organization information
  • Contact information (email address, phone number)
  • Website and analytics data
  • Ministry outreach campaign data
  • Client website access credentials (when necessary for service delivery)
  • Payment information
  • Communication preferences
  • Website usage data (IP address, browser type, operating system)

2.2 Purpose and Legal Basis

We collect and process personal data for the following purposes:

  • To provide faith-based website design and digital ministry services
  • To manage digital outreach campaigns and ministry analytics
  • To communicate about project updates and deliverables
  • To send relevant ministry communications (with consent)
  • To analyze and improve our website’s performance
  • To comply with legal obligations
  • To manage client relationships and provide customer support

The legal basis for processing personal data is:

  • Contract performance
  • Legal obligations
  • Legitimate business interests (e.g., improving customer service, ensuring website security)
  • Your explicit consent (where applicable)

2.3 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For client data, this typically means the duration of our service relationship plus any legally required retention period.

3. Data Sharing and Transfer

We may share personal data with:

  • Our team members in South Africa (with appropriate safeguards)
  • Third-party service providers (e.g., analytics tools, hosting platforms, email services)
  • Legal authorities when required by law

All international data transfers comply with applicable data protection requirements through appropriate safeguards and data transfer agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of sensitive data
  • Secure access controls
  • Regular security assessments
  • Staff training on data protection
  • Secure data transfer protocols

5. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

6. Cookies and Tracking

6.1 General Cookie Usage

Our website uses cookies and similar technologies to:

  • Analyze website usage
  • Improve user experience
  • Manage ministry outreach campaigns
  • Track conversion rates

You can control cookie preferences through your browser settings.

7. Embedded Content

Our site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if you visited that website directly.

These third-party websites may:

  • Collect data about you
  • Use their own cookies
  • Use additional third-party tracking
  • Monitor your interaction with the embedded content

8. Data Sharing and Retention

8.1 Data Sharing

  • Third-Party Services: As detailed in Section 3
  • Service Providers: As required for service delivery

8.2 Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill our contractual obligations
  • Comply with legal requirements
  • Support legitimate business interests
  • Maintain service quality

9. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

Email: hello@churchwebstudio.com

10. Updates to this Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email.

WE’RE HERE TO HELP

FREQUENTLY ASKED QUESTIONS ABOUT
CHURCH WEB STUDIO

Where is your team located and what time zones do you work in?

Our team is based in South Africa (GMT+2), with working hours designed to serve ministries globally. We typically operate between 8:00 AM and 5:00 PM SAST, which overlaps well with US East Coast mornings and European afternoons, ensuring responsive support for your ministry needs.

How do you ensure clear communication with your South African team?

Our team is fluent in English with extensive ministry experience. We use professional project management tools, schedule video calls for project updates, and maintain open communication through platforms like Slack or Microsoft Teams. We believe in walking alongside you throughout your digital journey.

What makes Church Web Studio different from other web agencies?

We’re an agency that combines deep ministry understanding with professional digital expertise. Unlike other agencies, we know the unique challenges churches face. Our South African base allows us to offer premium services at ministry-friendly prices.

Do you have experience working with faith-based organizations?

While Church Web Studio was launched specifically for christian ministry work, our team brings decades of proven expertise from serving leading organizations across multiple industries. We’re now dedicating this experience to amplifying Kingdom impact for churches, christian organizations and professionals worldwide.

What is your typical onboarding process?

Our partnership begins with: a free consultation to understand your calling and vision, a detailed proposal aligned with your budget and goals, clear project scope definition including accessibility requirements, setting up communication channels, and creating a timeline that respects your schedule. We ensure every step honors your mission.

How do payments work?

We offer flexible payment options including EFT (Electronic Funds Transfer) and secure online payment gateways. We understand ministry budgets and work with you to find payment solutions that fit your financial needs.

How does loadshedding affect your service to ministries?

We’re fully prepared with backup power solutions, mobile internet connectivity, and UPS systems across our team. We proactively schedule work around loadshedding periods and have team members in different areas to ensure uninterrupted service. Our cloud-based systems mean your ministry’s digital presence stays active regardless of local power challenges – because Kingdom work doesn’t stop.

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